Achieving IT-Business Strategic Alignment via Enterprise-Wide Implementation of Balanced Scorecards

Authors:
C. Derrick Huang;Qing Hu
Affiliations:
Department of Information Technology & Operations Management, College of Business, Florida Atlantic University, Boca Raton, FL, USA;Department of Information Technology & Operations Management, College of Business, Florida Atlantic University, Boca Raton, FL, USA
Venue:
Information Systems Management
Year:
2007

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Abstract

IT-business alignment remains one of the top issues of IS managers. This article presents a case study in which four key elements of IT-business alignment-integrated planning, effective communication, active relationship management, and institutionalized culture of alignment-were enhanced by the enterprise-wide implementation of an established strategic management tool, the balanced scorecard.