A socio-technical perspective of mobile work

Authors:
Leida Chen;Ravi Nath
Affiliations:
(Corresponding author) Department of Information Systems & Technology, College of Business Administration, Creighton University, Omaha, NE 68178, USA. E-mail: leidachen@creighton.edu;Department of Information Systems & Technology, College of Business Administration, Creighton University, Omaha, NE 68178, USA. E-mail: rnath@creighton.edu
Venue:
Information-Knowledge-Systems Management - Enterprise Mobility: Applications, Technologes and Strategies
Year:
2008

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Abstract

Developing an effective mobile work environment is one of the major challenges that many organizations are facing today. Organizations need to understand the myriad of issues that will determine the success of mobile work. These issues can be best studied from the socio-technical perspective in order to gain a holistic understanding of mobile work. The premise of the socio-technical theory is that the social and technical systems are interdependent and must be jointly optimized in order to determine the best overall solution for the organization. Based upon the information gleaned from structured interviews conducted with the Chief Information Officers (CIO) of ten organizations, this study identifies the primary elements of the social and technical subsystems related to mobile work. Additionally, the study provides a list of recommendations for organizations in order to improve their mobile work environment using the socio-technical perspective.