Designing mobile commerce applications
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International Journal of Human-Computer Studies
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Global Mobile Commerce: Strategies, Implementation and Case Studies
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ACM SIGMIS Database
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Proceedings of the 2009 conference on Techniques and Applications for Mobile Commerce: Proceedings of TAMoCo 2009
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Business to consumer m-commerce services are here to stay. Their specifics, as software artifacts, indicate that they are primarily and most importantly user-driven; as such user perceived quality assessment should be an integral part of their design process. Mobile design processes still lack a formal and systematic quality control method. This paper explores m-commerce quality attributes using the external quality characteristics of the ISO9126 software quality standard. The goal is to provide a quality map of a B2C m-commerce system in order to facilitate more accurate and detailed quality evaluation. The result is a new evaluation framework based on decomposition of m-commerce services to three distinct user-software interaction patterns and mapping to ISO9126 quality characteristics.