Do organizational citizenship behaviors lead to information system success?

Authors:
HsiuJu Rebecca Yen;Eldon Y. Li;Brian P. Niehoff
Affiliations:
Institute of Service Science, National Tsing Hua University, 101, Section 2, Kuang-Fu Road, Hsinchu 30013, Taiwan;Department of Management Information Systems, National Chengchi University, Wenshan, Taipei 116, Taiwan;College of Business Administration, Kansas State University, Manhattan, KS 66506, United States
Venue:
Information and Management
Year:
2008

Citing 8
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Abstract

We adapted a model in organizational theory to determine whether organizational citizenship behaviors (OCBs) of system implementation teams influenced that organization's integration climate and improved their project management, resulting in successful system implementation. Surveys were elicited from 254 system users in various business organizations that had implemented large-scale IS in the previous year; the analysis of their responses provided support for our model, suggesting that the OCB of the implementation team created a higher level of integration climate and more effective project management, and that these in turn influenced information system success. Implications for researchers and managers are discussed and limitations are identified.