Reasoning about Substitute Choices and Preference Ordering in e-Services

  • Authors:
  • Sybren Kinderen;Jaap Gordijn

  • Affiliations:
  • VU University Amsterdam, Amsterdam, The Netherlands 1081 HV;VU University Amsterdam, Amsterdam, The Netherlands 1081 HV

  • Venue:
  • CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
  • Year:
  • 2008

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Abstract

e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose and prioritize these multi-supplier e-service bundles is considered as a key problem. In this paper, we present the e3serviceontology to represent a multi-supplier e-service catalogue from a consumer need perspective. Then, we use this ontology to reason about alternative e-service bundles satisfying a particular need, and to prioritize the found bundles using the consumer benefits they provide. The ontology and the reasoning process are illustrated by a case study in the Dutch telecommunication industry.