e-Services in a Networked World: From Semantics to Pragmatics

  • Authors:
  • Jaap Gordijn;Sybren Kinderen;Vincent Pijpers;Hans Akkermans

  • Affiliations:
  • VU University Amsterdam, Amsterdam, The Netherlands 1081 HV;VU University Amsterdam, Amsterdam, The Netherlands 1081 HV;VU University Amsterdam, Amsterdam, The Netherlands 1081 HV;VU University Amsterdam, Amsterdam, The Netherlands 1081 HV

  • Venue:
  • Future Internet --- FIS 2008
  • Year:
  • 2009

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Abstract

Today's economy is a service economy, and an increasing number of services is electronic, i.e. can be ordered and provisioned online. Examples include Internet access, email and Voice over IP. Typically, e-services are offered as bundles consisting of more elementary services, offered by different suppliers, forming a network. This allows for best-of-breed solutions, in which the customer selects the best services from different suppliers to satisfy his need, and in which the supplier can focus on his core-competences. The research question is then how to compose such a multi-supplier service bundle. In this paper, we argue that first understanding of the context of the service is important. We propose a framework of ontologies, called e 3 family , which can be used to reason about the contextual socio-economical aspects of e-services. This framework can be used to elicit customer's need, to compose service bundles satisfying such a need, and to reason about profitability of the found service provisioning network. We illustrate e 3 family by presenting two of its core-ontologies: e 3 value and e 3 service .