User-tailorable systems: pressing the issues with buttons
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What's wrong with speech-act theory
Computer Supported Cooperative Work
The GOMS family of user interface analysis techniques: comparison and contrast
ACM Transactions on Computer-Human Interaction (TOCHI)
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Model-Based Design and Evaluation of Interactive Applications
Model-Based Design and Evaluation of Interactive Applications
A decision support system for telecommunications
International Journal of Network Management
ConcurTaskTrees: A Diagrammatic Notation for Specifying Task Models
INTERACT '97 Proceedings of the IFIP TC13 Interantional Conference on Human-Computer Interaction
What a to-do: studies of task management towards the design of a personal task list manager
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Meta-design: a manifesto for end-user development
Communications of the ACM - End-user development: tools that empower users to create their own software solutions
Modeling patterns for task models
TAMODIA '04 Proceedings of the 3rd annual conference on Task models and diagrams
End User Development (Human-Computer Interaction Series)
End User Development (Human-Computer Interaction Series)
Supporting simulation-based decision making with the use of AHP analysis
WSC '05 Proceedings of the 37th conference on Winter simulation
A framework for light-weight composition and management of ad-hoc business processes
TAMODIA'07 Proceedings of the 6th international conference on Task models and diagrams for user interface design
Applying pattern-based techniques to design groupware applications
CDVE'06 Proceedings of the Third international conference on Cooperative Design, Visualization, and Engineering
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Task modeling approaches facilitate the design of interactive systems by bridging the gap from understanding human tasks to designing interfaces to support these tasks. Business Task Management (BTM) systems provide explicit task representations for managing and coordinating work items, by further requiring definition of how such task representations can be created, distributed and monitored throughout an organization. This paper presents a method for modeling interactions on task representations in BTM systems. It introduces generic task-centric roles as useful abstractions, encapsulating different perspectives on tasks and related interactions. This allows generic, domain-independent views on tasks resulting in enhanced adaptability of BTM systems in different application contexts. The method is implemented in the Collaborative Task Manager (CTM) tool.