Mapping cognitive demands in complex problem-solving worlds
International Journal of Man-Machine Studies - Knowledge acquisition for knowledge-based systems. Part 2
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Supporting Human Activities - Exploring Activity-Centered Computing
UbiComp '02 Proceedings of the 4th international conference on Ubiquitous Computing
Co-realisation: towards a principled synthesis of ethnomethodology and participatory design
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Mobility Work: The Spatial Dimension of Collaboration at a Hospital
Computer Supported Cooperative Work
A web of coordinative artifacts: collaborative work at a hospital ward
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Computer Supported Cooperative Work
Coordinating heterogeneous work: information and representation in medical care
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Constructing common information spaces
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
The Messy Details: Insights From the Study of Technical Work in Healthcare
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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In complex domains such as healthcare, careful analysis of user requirements is an important aspect of the development process. In recent years, ethnographic study has become a popular tool for building up an understanding of the healthcare domain. However, linking observational data with the design and development process is a challenging problem. A range of conceptual frameworks have been proposed which can aid in transforming these data into concrete requirements. In this paper, we argue that the framework and associated design concepts used will have a strong influence on shaping the outcome of design, and that the development team should consider carefully which are most appropriate to the problem they face. We use a case study based around a patient review process as an illustrative example.