Situational awareness support to enhance teamwork in collaborative environments

  • Authors:
  • Olga Kulyk;Gerrit van der Veer;Betsy van Dijk

  • Affiliations:
  • University of Twente, Enschede, The Netherlands;Open University, Heerlen, the Netherlands;University of Twente, Enschede, The Netherlands

  • Venue:
  • ECCE '08 Proceedings of the 15th European conference on Cognitive ergonomics: the ergonomics of cool interaction
  • Year:
  • 2008

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Abstract

Motivation -- Modern collaborative environments often provide an overwhelming amount of visual information on multiple displays. The multitude of personal and shared interaction devices leads to lack of awareness of team members on ongoing activities, and awareness of who is in control of shared artefacts. This research addresses the situational awareness (SA) support of multidisciplinary teams in co-located collaborative environments. This work aims at getting insights into design and evaluation of large displays systems that afford SA and effective teamwork. Research approach -- An exploratory (Wassink et al., 2008) as well as experimental approach is applied. The results of our exploratory studies, which included contextual observations, interviews and task analysis, have been translated into requirements for support of multidisciplinary teamwork in life sciences (Kulyk and Wassink, 2006). Currently we perform practical case studies in omics experimentation domain (Kulyk et al., 2007). In a first controlled study we assess shared SA of team members, providing new SA concepts on a shared large display. Findings/Design -- We developed several concepts for SA support on large shared displays. Memory Board is an interface that automatically stores and visualizes the activity history on a shared large display. This allows team members to retrieve annotations made on previous slides or visualizations. It also provides awareness of who is currently in control of any display, and who is manipulating and annotating the visualizations. Highlighting on Demand interface enables a team member to highlight or fade out any part of a display using any personal interaction device. Take away message -- Designing systems that support situational awareness is of great importance to ensure that a collaborative environment enables efficient and effective team coordination and decision making.