The media equation: how people treat computers, television, and new media like real people and places
Pros and Cons of Controllability: An Empirical Study
AH '02 Proceedings of the Second International Conference on Adaptive Hypermedia and Adaptive Web-Based Systems
The next revolution: vehicle user-interfaces and the global rider/driver experience
CHI '03 Extended Abstracts on Human Factors in Computing Systems
The role of trust in automation reliance
International Journal of Human-Computer Studies - Special issue: Trust and technology
International Journal of Human-Computer Studies - Special issue: Trust and technology
Trust and etiquette in high-criticality automated systems
Communications of the ACM - Human-computer etiquette
Improving automotive safety by pairing driver emotion and car voice emotion
CHI '05 Extended Abstracts on Human Factors in Computing Systems
User Modeling and User-Adapted Interaction
Trust and the use of adaptive cruise control: a study of a cut-in situation
Cognition, Technology and Work
International Journal of Human-Computer Studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Attuning in-car user interfaces to the momentary cognitive load
FAC'07 Proceedings of the 3rd international conference on Foundations of augmented cognition
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In-vehicle agents can potentially avert dangerous driving situations by adapting to the driver, context and traffic conditions. However, perceptions of system autonomy, the way agents offer assistance, driving contexts and users’ personality traits can all affect acceptance and trust. This paper reports on a survey-based experiment (N=100) that further investigates how these factors affect attitudes. The 2x2, between-subject, video-based design varied driving context (high, low density traffic) and type of agent (providing information, providing instructions). Both type of agent and traffic context affected attitudes towards the agent, with attitudes being most positive towards the instructive agent in a light traffic context. Participants scoring high on locus of control reported a higher intent to follow-up on the agent's instructions. Driving-related anxiety and aggression increased perceived urgency of the video scenario.