Measurement and evaluating frameworks in electronic government quality management

Authors:
Seyed Kamal Vaezi
Affiliations:
Ministry of Science, Research and Technology, Iran
Venue:
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Year:
2008

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Abstract

This paper deals with the key factors that would impact upon the implementation of e-government towards achieving quality services based on measurement and evaluation systems strategies. There are different views on the concept of e-government. However, the adoption of ICT by the public sector will almost consistently affect: Public service delivery; Structure and organizational settings; Ethical, social and political systems; Social needs in the Information era, considering the term "Citizen-centered approach to governing" (e-Governance); Converting the government into a competitive entity through innovation using ICT; Reinventing relations with citizens and the private sector and Team working and collaboration towards Good Government. The paper considers how access to quality measurement and evaluation systems in the public sector can be achieved through the combination of right technology based on social, cultural values and ethical consideration. Finally, it discusses how to build a sustainable evaluation model for Electronic Government quality management.