Expert Systems with Applications: An International Journal
Information Sciences: an International Journal
Measurement and evaluating frameworks in electronic government quality management
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Organisational knowledge management capability: a multi case study
International Journal of Information Technology and Management
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Knowledge management is a topic that has gained increasing attention since the mid-1990s. A knowledge management strategy involves consciously helping people share and put knowledge into action. However, before an organization can undertake a knowledge management initiative, it needs to first understand what knowledge should be managed and to what performance ends. In this paper, we describe a framework that provides a holistic view of the performance environment surrounding organizational knowledge work. We illustrate the efficacy of this framework to knowledge management using two organizational case studies. Then, based on the framework and insights drawn from our case studies, we present a series of steps 驴 a checklist for action 驴 that may assist organizations and practitioners as they undertake knowledge management initiatives. We conclude our paper with a discussion of implications for practice and future research directions.