Designing technology for sensitive contexts: supporting end-of-life decision making

Authors:
Pin Sym Foong
Affiliations:
National University of Singapore, Singapore
Venue:
Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat
Year:
2008

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Abstract

This paper considers the problems in researchers face in designing for sensitive contexts that are controversial and potentially emotionally fraught. What should be designed when introducing technology in these situations? What methods can we employ to deliver a more desirable design? A case study is presented on the design of technology to support end of life decision-making. The case study makes use of transdisciplinary research, research within the cultural context and the adoption of a critical stance towards one's own design. A discussion on the contribution of these methods follows.