Let's get emotional: emotion research in human computer interaction
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Social robots and ECAs for accessing smart environments services
Proceedings of the International Conference on Advanced Visual Interfaces
The affective experience of handling digital fabrics: tactile and visual cross-modal effects
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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The role of emotion as an integral component of user experience has mostly been overlooked in the HCI literature. Instead, usability has been relied upon as the key indicator of user experience. We developed a methodology that combined verbal and nonverbal emotion scales. A usability study was then conducted, in which we collected both traditional usability metrics and emotional response data. Results indicated insignificant differences in usability metrics but numerous significant differences between emotional responses of users. Exploration of these emotional responses successfully provided additional insight into the user experience.