Simulation-based dialogue design for speech-controlled telephone services
CHI '95 Conference Companion on Human Factors in Computing Systems
The media equation: how people treat computers, television, and new media like real people and places
Designing and evaluating conversational interfaces with animated characters
Embodied conversational agents
Social influence within immersive virtual environments
The social life of avatars
Buddies in a box: animated characters in consumer electronics
Proceedings of the 8th international conference on Intelligent user interfaces
Creating Interactive Virtual Humans: Some Assembly Required
IEEE Intelligent Systems
IEEE Intelligent Systems
Expressions of Empathy in ECAs
IVA '08 Proceedings of the 8th international conference on Intelligent Virtual Agents
Beyond usability: evaluating emotional response as an integral part of the user experience
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Expression of Emotions Using Wrinkles, Blushing, Sweating and Tears
IVA '09 Proceedings of the 9th International Conference on Intelligent Virtual Agents
NICA: Natural Interaction with a Caring Agent
AmI '09 Proceedings of the European Conference on Ambient Intelligence
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As far as interaction is concerned Ambient Intelligence (AmI) research emphasizes the need of natural and friendly interfaces for accessing services provided by the environment. In this paper we present the result of an experimental study aiming at understanding whether Embodied Conversational Agents (ECAs) and Social Robots may improve the naturalness and effectiveness of interaction by playing different roles when acting as interface between users and smart environment services. Results obtained so far show that ECAs seem to have a better evaluation than robots for information related tasks. On the other side, Social Robots are preferred for welcoming people and for guiding them in the smart environment, due to their possibility to move and to the perceived sense of presence. Moreover, the robot seems to elicit a more positive evaluation in terms of user experience.