Development of evaluation heuristics for web service user experience

Authors:
Kaisa Väänänen-Vainio-Mattila;Minna Wäljas
Affiliations:
Tampere University of Technology, Tampere, Finland;Tampere University of Technology, Tampere, Finland
Venue:
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Year:
2009

Citing 5
Cited 0

The building blocks of experience: an early framework for interaction designers

DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Online Communities: Designing Usability and Supporting Socialbilty

Online Communities: Designing Usability and Supporting Socialbilty
Designing Web Usability: The Practice of Simplicity

Designing Web Usability: The Practice of Simplicity
The thing and I: understanding the relationship between user and product

Funology
Playability heuristics for mobile games

Proceedings of the 8th conference on Human-computer interaction with mobile devices and services

Quantified Score

Hi-index	0.00

Visualization

Abstract

Positive user experience (UX), including its pragmatic and hedonic aspects, is a central design target for interactive products and services. Increasingly, Web services are developed for both PCs and mobile terminals to support user needs for media content management and social interaction. Even though many UX models have been developed over the last decade, the specific characteristics affecting UX of Web services have not been studied systematically. In this paper we present the first phase of our service UX study in which three Web services were evaluated by three UX experts each, using an initial set of service UX evaluation heuristics. We discuss how well these heuristics covered the positive and negative service UX evaluation findings, and how the heuristics and the expert evaluation approach of UX should be developed further.