Republic.com
Mining and summarizing customer reviews
Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining
The Wisdom of Crowds
News cues: Information scent and cognitive heuristics: Research Articles
Journal of the American Society for Information Science and Technology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The impact of negative game reviews and user comments on player experience
Proceedings of the 2011 ACM SIGGRAPH Symposium on Video Games
The impact of negative game reviews and user comments on player experience
ACM SIGGRAPH 2011 Game Papers
Influencing experience: the effects of reading game reviews on player experience
ICEC'11 Proceedings of the 10th international conference on Entertainment Computing
College students' credibility judgments and heuristics concerning Wikipedia
Information Processing and Management: an International Journal
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From the most e-mailed stories of the day to the most favorite stocks of the week, Web interfaces are rife with cues conveying other users' ratings and reviews of products and services. Do these peer opinions indeed affect our decisions? And if so, are they as strong in their impact as cues conveying authority/expertise (i.e., high source credibility)? We explored these questions through an experiment (N = 243) guided by the heuristic-systematic model in social psychology. Bandwagon/peer cues are generally more persuasive, but when they are inconsistent, the authority cue influences decisions. In general, task involvement promotes systematic processing of these cues. Interestingly, we found no difference in perceived authority between CNET Editor's Choice seal and a seal from a fictitious "authority" (Zig!), among other indications of heuristic processing. We discuss design implications for user interfaces in general and recommendation agents in particular.