Neural Networks for Pattern Recognition
Neural Networks for Pattern Recognition
Whatever happened to payola? an empirical analysis of online music sharing
Decision Support Systems
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)
Consumer Search and Retailer Strategies in the Presence of Online Music Sharing
Journal of Management Information Systems
Exploring the inherent benefits of RFID and automated self-serve checkouts in a B2C environment
International Journal of Business Information Systems
Antipiracy software opens door to electronic intruders
IEEE Spectrum
A business model for mobile commerce applications using multimedia messaging service
International Journal of Business Information Systems
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Typically, artists and recording companies sell their music to distributors or retail stores. Digital music offers them the opportunity to change their strategies and compete directly against retailers. The basic premise of this research is that there are Customer Relations Management (CRM) implications of digital music and how it affects the future of the record industry. A stratified sample of employed professional, web-enabled representatives of the service industry (mainly financial and customer services) located in the metropolitan section of Pittsburgh, Pennsylvania resulted in 200 useable questionnaires from an initial sampling frame of over 300. From an analyses derived from multiple regression and exploratory factor techniques, it has that a number of variables could discriminate the importance of the price of piracy as a dependent variable factor-based construct. The Shared Usage and Convenience construct was found to be highly significant and positively related to the price of piracy, while significant and inversely related to the price of piracy were the Content Issues, Technology Usage, and Online Music Buying constructs, since they are the very reasons why many customers turn to legitimate sources of digital music products and services. A number of specific recommendations were made to management based on the results.