How novices model business processes
BPM'10 Proceedings of the 8th international conference on Business process management
How novices design business processes
Information Systems
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Recently, there has been a growing trend to develop interfaces which incorporate icons and various other visual symbols to represent system information. The idea behind this trend is that visual symbols can help reduce the complexity of the system and make it easier to understand and use. A problem with substituting this form of graphic interfacing for existing verbal command languages, however, is the extent to which abstract concepts, which underlie the operation of most systems, can be effectively represented in a graphic form that is both meaningful and discriminable.