Different perspectives on information systems: problems and solutions
ACM Computing Surveys (CSUR)
Strategic information systems planning: perspectives on the role of the 'end-user' revisited
Journal of End User Computing
Strategic information systems planning: the IT strategy implementation matrix
European Journal of Information Systems
Investigating success factors in enterprise application integration: a case-driven analysis
European Journal of Information Systems - Special issue: Making enterprise systems work
Information technology value through different normative lenses
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Institutional Bridging: How Conceptions of IT-Enabled Change Shape the Planning Process
Journal of Management Information Systems
Journal of Management Information Systems
Innovating mindfully with information technology
MIS Quarterly
Beyond critical success factors: A dynamic model of enterprise system innovation
International Journal of Information Management: The Journal for Information Professionals
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This paper reports on a novel approach to Enterprise Resource Planning (ERP) project implementation and introduces the use of a sense-making workshop to facilitate an improved shared understanding of the Critical Success Factors (CSFs) for the implementation of such an IT innovation. The sense-making workshop strives to overcome hindering knowledge barriers by raising stakeholder awareness through the development of a logically minimal Boolean expression (truth function) which promotes discussion and a shared understanding as to the project preparations required for the successful implementation of an ERP package in an organisational context. The design of the sense-making workshop requires participants to use a set of CSFs for ERP project implementation and a simple scenario in order to retrospectively make sense of the actions taken during the ERP project (represented in the scenario) and therefore represent their individual understanding as a truth function. A process of Boolean minimisation is then used (facilitated through the construction of a truth table and a prime implicant chart) to achieve logically maximum parsimony in the form of a logically minimal Boolean expression (truth function) which is representative of the workshop participants' shared understanding of the CSFs at play in the scenario.