Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Locating the scene: the particular and the general in contexts for ambulance control
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Reinventing the familiar: exploring an augmented reality design space for air traffic control
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Formulating the cognitive design problem of air traffic management
International Journal of Human-Computer Studies
Is paper safer? The role of paper flight strips in air traffic control
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on interface design for safety-critical interactive systems: when there is no room for user error
Situation awareness in emergency medical dispatch
International Journal of Human-Computer Studies
A web of coordinative artifacts: collaborative work at a hospital ward
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
The turnaround of the London ambulance service computer-aided despatch system (LASCAD)
European Journal of Information Systems
Emergency department status boards: user-evolved artefacts for inter- and intra-group coordination
Cognition, Technology and Work
Situated information systems: supporting routine activity in organisations
International Journal of Business Information Systems
Journal of Artificial Intelligence Research
Artificial Intelligence in Medicine
Integrating context-aware public displays into a mobile hospital information system
IEEE Transactions on Information Technology in Biomedicine
Field research in HCI: a case study
CHINZ '03 Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer-Human Interaction
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This paper challenges the idea of calling the activity that occurs in many collaborative systems “decision making”. It suggests that the term decision-making implies a level of deliberation which does not appear to reflect the reality of how activity takes place in these systems. To examine this, the paper selects a type of system discussed previously in the CSCW literature, a whiteboard based scheduling system in an intensive care ward. It finds in fact that much of the activity that occurs in this system is reactive and routine. It shows why the design of this system reduces the need for actors to evaluate choices (when choosing is the hallmark of decision making) and instead allows activity to take place routinely through situated choices.