Performance issues and error analysis in an open-domain question answering system
ACM Transactions on Information Systems (TOIS)
Studying cooperation and conflict between authors with history flow visualizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Collaborative Authoring on the Web: A Genre Analysis of Online Encyclopedias
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 4 - Volume 04
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GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
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Proceedings of the 2007 conference on Artificial Intelligence Research and Development
Reward System for Completing FAQs
Proceedings of the 2009 conference on Artificial Intelligence Research and Development: Proceedings of the 12th International Conference of the Catalan Association for Artificial Intelligence
Reward System for Completing FAQs
Proceedings of the 2009 conference on Artificial Intelligence Research and Development: Proceedings of the 12th International Conference of the Catalan Association for Artificial Intelligence
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In this paper we present research into obtaining complete FAQs that provide users with satisfactory information. To achieve that we join FAQ technology with the emerging wiki technology to obtain a tool we call WikiFAQ which includes all the basics elements of a FAQ combined with the properties of wikis, and in which we include a set of Knowledge Contribution Methods (KCM) based on bidding and auctioning systems, and a reward mechanism (RM) based on points as in trust and reputation systems. We use Citizen Information Services (CIS) in local governments as an application domain for WikiFAQ because they are a rich source of diverse and dispersed users with direct and relevant experience.