Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Learnability in information design
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Persuasive Technology: Using Computers to Change What We Think and Do
Persuasive Technology: Using Computers to Change What We Think and Do
Submit Now: Designing Persuasive Web Sites
Submit Now: Designing Persuasive Web Sites
Interaction design patterns for classroom environments
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
User-centered soft innovation in established business fields
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV
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Whereas most research on usability focuses on known applications we explore the first encounters. Starting up new applications expectancy, impression management, initial dialogues and acquaintance, and ritualizing operations have to be handled. We present the research approach and document short histories of learning and fascination. Focussing on business users of mobile services we conducted diary research and expert interviews, reviewed design guidelines, and conducted a pattern-driven and resource-oriented innovation workshop. We present insights and results from the synthesis of guidelines, and ideas translated into experience prototypes.