A Proposal of Awareness Services for the Construction of Quality Community Knowledge Supported by the Knowledge Management System KnowCat

Authors:
Ruth Cobos;Ivan Dario Claros Gómez;Jaime Moreno-Llorena
Affiliations:
Computer Science Department, Universidad Autónoma de Madrid, Madrid, Spain 28049;IDIS Research Group, Universidad del Cauca, FIET, Sector Tulcán, Popayán, Colombia;Computer Science Department, Universidad Autónoma de Madrid, Madrid, Spain 28049
Venue:
Proceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 2009
Year:
2009

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Abstract

It is well known that members of work groups need awareness about one another, about shared elements, and about the group process. We present a generic framework of awareness services for groupware systems. The proposed approach has been tested through the implementation of a prototype composed by several awareness services for the Knowledge Management system called KnowCat. KnowCat is a groupware that supports the collaborative construction of quality community knowledge. We carried out a research study with a group of students enrolled in a graduate course at Universidad Autónoma de Madrid (Spain) to test our approach. The study outcomes corroborated that providing to the KnowCat users the most useful information about how the classmates have interacted with the system through the awareness services, can help them to know how they should solve their own work in the system and to be aware that they are working in a collaborative way.