'Do you smell rotten eggs?': evaluating interactions with mobile agents in crisis response situations

Authors:
Andi Winterboer;Henriette S. M. Cramer;Gregor Pavlin;Frans C. A. Groen;Vanessa Evers
Affiliations:
Universiteit van Amsterdam, Amsterdam, The Netherlands;Universiteit van Amsterdam, Amsterdam, The Netherlands;Thales Research & Technology, D-CIS Lab, Delft, The Netherlands;Universiteit van Amsterdam, Amsterdam, The Netherlands;Universiteit van Amsterdam, Amsterdam, The Netherlands
Venue:
Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services
Year:
2009

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Abstract

In this paper, we present ongoing research concerning the interaction between users and autonomous mobile agents in the environmental monitoring domain. The overarching project, DIADEM, deals with developing a system that detects potentially hazardous situations in populated industrial areas using input from both a distributed sensor network and humans through mobile devices. We propose a model of interaction with the gas detection system where concerned citizens communicate with a mobile agent to inform the gas monitoring system about unusual smells via their mobile phones. Next, we present a preliminary user requirements analysis based on 40 phone calls from members of the public to an environmental monitoring agency. Finally, we introduce measures to study the delicate long-term social relationship between users and the gas monitoring system.