User-Centered Evaluation of the Responsiveness of Applications

Authors:
Gerd Waloszek;Ulrich Kreichgauer
Affiliations:
SAP User Experience, SAP AG, Germany;SAP User Experience, SAP AG, Germany
Venue:
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Year:
2009

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Abstract

This paper presents an approach to evaluating the responsiveness of soft ware applications from a 'user's perspective, which has been developed and applied at SAP AG, Ger many, a leading manufacturer of business soft ware. The approach is based on human time ranges and compares actual with toler able response times, mea sured using standardized application scenarios.