User's issues in crossmedia applications

Authors:
João Soares de Oliveira Neto;Nicolas Roussel;Lucia V.L. Filgueiras
Affiliations:
Universidade de São Paulo Escola Politécnica, São Paulo, Brazil;Univ. Paris-Sud - CNRS, Paris, France;Universidade de São Paulo Escola Politécnica, São Paulo, Brazil
Venue:
Proceedings of the 27th ACM international conference on Design of communication
Year:
2009

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Abstract

Technology allows users to interact with a wide variety of information and services. However, more and more users need to integrate complementary content to previously accessed information. Crossmedia applications combine different information pieces, which are stored in different media, as a continuous story. Our study selects the particular case of combining printed material and internet resources for the purpose of delivering complementary information to users. Our investigation conducts a workshop with users composed of a scenario-driven interview and a talk-aloud protocol. This experiment reveals the behavior and difficulties of users when they are combining digital and non-digital media to gather complementary information. In addition, some recommendation is suggested focused on the improvement of the user's experience in crossmedia application that should be considered by designers.