Choosing between methods: analysing the user's decision space in terms of schemas and linear models
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
A framework for assessing applicability of HCI techniques
INTERACT '90 Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction
The growth of software skill: a longitudinal look at learning & performance
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Using GOMS for user interface design and evaluation: which technique?
ACM Transactions on Computer-Human Interaction (TOCHI)
A pilot study of teaching the strategic use of common computer applications
AUIC '01 Proceedings of the 2nd Australasian conference on User interface
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This paper explores the behavior of experts choosing among various methods to accomplish tasks. Given the results showing that methods are not chosen solely on the basis of keystroke efficiency, we recommend a technique to help designers assess whether they should offer multiple methods for some tasks, and if they should, how to make them so that they are chosen appropriately.