SOAR: an architecture for general intelligence
Artificial Intelligence
Method engineering: from data to model to practice
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
From sufficient to efficient usage: an analysis of strategic knowledge
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Delegation and circumvention: two faces of efficiency
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The strategic use of CAD: an empirically inspired, theory-based course
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designs conducive to the use of efficient strategies
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
A pilot study of teaching the strategic use of common computer applications
AUIC '01 Proceedings of the 2nd Australasian conference on User interface
Strategic approach to computer literacy
CHI '00 Extended Abstracts on Human Factors in Computing Systems
The strategic use of complex computer systems
Human-Computer Interaction
International Journal of Human-Computer Studies
How to motivate people to use internet at home: understanding the psychology of non-active users
Proceedings of the 10th asia pacific conference on Computer human interaction
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This research follows a group of users over time (16 months) as they progress from novice towards expert in their use of Lotus 1-2-3. Quantitative and qualitative measures of performance are compared with expert users having over three years of experience. The results indicate that the motor aspects of performance are relatively stable over time, while improvement in the cognitive components of the skill are dependent on aspects of the menu structure and how many things must be retrieved from memory, among other things. These results imply extensions to the Keystroke Level Model of skilled performance as well as suggest ways to design the user interfaces so as to speed the acquisition of expertise.