Contrasting the interaction structure of an email and a telephone corpus: a machine learning approach to annotation of dialogue function units

Authors:
Jun Hu;Rebecca J. Passonneau;Owen Rambow
Affiliations:
Columbia University, New York, NY;Columbia University, New York, NY;Columbia University, New York, NY
Venue:
SIGDIAL '09 Proceedings of the SIGDIAL 2009 Conference: The 10th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Year:
2009

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Abstract

We present a dialogue annotation scheme for both spoken and written interaction, and use it in a telephone transaction corpus and an email corpus. We train classifiers, comparing regular SVM and structured SVM against a heuristic baseline. We provide a novel application of structured SVM to predicting relations between instance pairs.