Summarizing spoken and written conversations

Authors:
Gabriel Murray;Giuseppe Carenini
Affiliations:
University of British Columbia, Vancouver, BC, Canada;University of British Columbia, Vancouver, BC, Canada
Venue:
EMNLP '08 Proceedings of the Conference on Empirical Methods in Natural Language Processing
Year:
2008

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Abstract

In this paper we describe research on summarizing conversations in the meetings and emails domains. We introduce a conversation summarization system that works in multiple domains utilizing general conversational features, and compare our results with domain-dependent systems for meeting and email data. We find that by treating meetings and emails as conversations with general conversational features in common, we can achieve competitive results with state-of-the-art systems that rely on more domain-specific features.