A translation approach to portable ontology specifications
Knowledge Acquisition - Special issue: Current issues in knowledge modeling
DYNAMITE: dynamic task nets for software process management
Proceedings of the 18th international conference on Software engineering
Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
Guiding the construction of textual use case specifications
Data & Knowledge Engineering - Special jubilee issue: DKE 25
Guiding Goal Modeling Using Scenarios
IEEE Transactions on Software Engineering
Dynamic service aggregation in electronic marketplaces
Computer Networks: The International Journal of Computer and Telecommunications Networking
Formal Ontology in Information Systems: Proceedings of the 1st International Conference June 6-8, 1998, Trento, Italy
DAML-S: Web Service Description for the Semantic Web
ISWC '02 Proceedings of the First International Semantic Web Conference on The Semantic Web
PLM flow-Dynamic Business Process Composition and Execution by Rule Inference
TES '02 Proceedings of the Third International Workshop on Technologies for E-Services
A Request Language for Web-Services Based on Planning and Constraint Satisfaction
TES '02 Proceedings of the Third International Workshop on Technologies for E-Services
Organizing Business Knowledge: The MIT Process Handbook
Organizing Business Knowledge: The MIT Process Handbook
Dynamic composition of workflows for customized eGovernment service delivery
dg.o '02 Proceedings of the 2002 annual national conference on Digital government research
IT and the mass customization of services: the challenge of implementation
International Journal of Information Management: The Journal for Information Professionals
Case-based analysis in user requirements modelling for knowledge construction
Information and Software Technology
An ontological modelling of user requirements for personalised information provision
Information Systems Frontiers
Supporting free collaboration and process-based scripts in poEML
EC-TEL'10 Proceedings of the 5th European conference on Technology enhanced learning conference on Sustaining TEL: from innovation to learning and practice
Journal of Engineering and Technology Management
Service customization under capacity constraints: an auction-based model
Journal of Intelligent Manufacturing
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Mass customization has become one of the key strategies for a service provider to differentiate itself from its competitors in a highly segmented global service market. This paper proposes an interactive service customization model to support individual service offering for customers. In this model, not only that the content of an activity is customizable, but the process model can also be constructed dynamically according to the customer's requirements. Based on goal ontology, the on-demand customer requirements are transformed into a high-level service process model. Process components, which are building blocks for reusable standardized service processes, are designed to support on-demand process composition. The customer can incrementally define the customized service process through a series of operations, including activation of goal decomposition, reusable component selection, and process composition. In this paper, we first discuss the key requirements of the service customization problem. We then present in detail a knowledge-based customizable service process model and the accompanying customization method. Finally we demonstrate the feasibility of the our approach through a case study of the well-known travel planning problem and present a prototype system that enables users to interactively organize a satisfying travel plan.