Essentials of fuzzy modeling and control
Essentials of fuzzy modeling and control
Fuzzy sets and fuzzy logic: theory and applications
Fuzzy sets and fuzzy logic: theory and applications
Conceptual framework and guidelines for the implementation of mass information systems
Information and Management
Fuzzy set theory—and its applications (3rd ed.)
Fuzzy set theory—and its applications (3rd ed.)
Ranking and defuzzification methods based on area compensation
Fuzzy Sets and Systems
Using neural networks to determine Sugeno measures by statistics
Neural Networks
Constructing fuzzy measures in expert systems
Fuzzy Sets and Systems - Special issue on fuzzy measures and integrals
An overview of fuzzy quantifiers. (I). Interpretations
Fuzzy Sets and Systems
Combining numerical and linguistic information in group decision making
Information Sciences: an International Journal
Aggregating membership values by a Choquet-fuzzy-integral based operator
Fuzzy Sets and Systems
Using fuzzy numbers to evaluate perceived service quality
Fuzzy Sets and Systems - Special issue on fuzzy numbers and uncertainty
Fuzzy Sets and Systems: Theory and Applications
Fuzzy Sets and Systems: Theory and Applications
The World Wide Web (Unleashed)
The World Wide Web (Unleashed)
Fuzzy Measure Theory
Componentwise decomposition of some lattice-valued fuzzy integrals
Information Sciences: an International Journal
Fuzzy integral-based perceptron for two-class pattern classification problems
Information Sciences: an International Journal
A Jensen type inequality for fuzzy integrals
Information Sciences: an International Journal
Fuzzy measures and integrals in evaluation of strategies
Information Sciences: an International Journal
Expert Systems with Applications: An International Journal
Parameterized defuzzification with continuous weighted quasi-arithmetic means - An extension
Information Sciences: an International Journal
Choquet integral based aggregation approach to software development risk assessment
Information Sciences: an International Journal
Generalization of the Jensen inequality for pseudo-integral
Information Sciences: an International Journal
Multi-criteria warehouse location selection using Choquet integral
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
An assessment of information systems service quality using SERVQUAL+
ACM SIGMIS Database
Information Sciences: an International Journal
Information Systems Service Quality, Zone of Tolerance, and User Satisfaction
Journal of Organizational and End User Computing
A quality evaluation model for the design quality of online shopping websites
Electronic Commerce Research and Applications
Fuzzy Assessment of Health Information System Users' Security Awareness
Journal of Medical Systems
Pseudo-Lp space and convergence
Fuzzy Sets and Systems
Design evaluation model for display designs of automobiles
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
Hi-index | 0.08 |
In view of the compatibility between psychology and linguistic terms, this study generalizes the standard Choquet integral, whose measurable evidence and fuzzy measures are real numbers. The proposed generalization can deal with fuzzy-number types of measurable evidence and fuzzy measures. In comparison with the previous research on service quality and fuzzy sets, this study integrates the three-column format SERVQUAL into the generalized Choquet integral. A numerical example evaluating the overall service quality of e-stores is provided to illustrate how the generalized Choquet integral evaluates service quality in the three-column format SERVQUAL. This integral is also compared with the possibility/necessity model when measuring service quality.