Social use of computer-mediated communication by adults on the autism spectrum

  • Authors:
  • Moira Burke;Robert Kraut;Diane Williams

  • Affiliations:
  • Carnegie Mellon University, Pittsburgh, PA, USA;Carnegie Mellon University, Pittsburgh, PA, USA;Duquesne University, Pittsburgh, PA, USA

  • Venue:
  • Proceedings of the 2010 ACM conference on Computer supported cooperative work
  • Year:
  • 2010

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Abstract

The defining characteristics of autism, including difficulty with nonverbal cues and need for structure, and the defining characteristics of computer-mediated communication (CMC), including reduction of extraneous cues and structured exchange, suggest the two would be an ideal match. Interviews and observations of 16 adults on the high-functioning end of the autism spectrum reveal that many seek greater social connectedness and take advantage of interest-based online communities to foster successful, supportive relationships. However, CMC intensifies problems of trust, disclosure, inflexible thinking, and perspective-taking, making it difficult for some to maintain relationships. Interventions in the form of information visualization and CMC-specific social skills training are presented. Intervention considerations and participatory design opportunities are discussed.