Information intermediaries for emergency preparedness and response: A case study from public health

Authors:
Minu Ipe;T. S. Raghu;Ajay Vinze
Affiliations:
Department of Management, W. P. Carey School of Business, Arizona State University, Tempe, USA 85287;Department of Information Systems, W. P. Carey School of Business, Arizona State University, Tempe, USA 85287;Department of Information Systems, W. P. Carey School of Business, Arizona State University, Tempe, USA 85287
Venue:
Information Systems Frontiers
Year:
2010

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Abstract

Information intermediaries play a critical role in information supply chains for emergency preparedness. Yet, their responsibilities have not been adequately examined in the literature. Using a state public health department as an exemplar, we explore the roles and challenges experienced by one intermediary organization as it faced the unique challenges of deploying a public health emergency preparedness system. We further discuss the influence of stakeholder participation and commitment, inter-organizational collaboration, issues related to organizational structure and resources, and the challenges specific to developing and institutionalizing an IT system for emergency preparedness. Based on the public health case, a set of propositions focused on trust, coordination, information sharing and incentive alignment are developed to illustrate the role of information intermediaries.