The media equation: how people treat computers, television, and new media like real people and places
Ethics and Information Technology
Hardware companions?: what online AIBO discussion forums reveal about the human-robotic relationship
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
All robots are not created equal: the design and perception of humanoid robot heads
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
The advisor robot: tracing people's mental model from a robot's physical attributes
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Nonverbal leakage in robots: communication of intentions through seemingly unintentional behavior
Proceedings of the 4th ACM/IEEE international conference on Human robot interaction
Robot-directed speech as a means of exploring conceptualizations of robots
Proceedings of the 4th ACM/IEEE international conference on Human robot interaction
Influences on proxemic behaviors in human-robot interaction
IROS'09 Proceedings of the 2009 IEEE/RSJ international conference on Intelligent robots and systems
Interpersonal variation in understanding robots as social actors
Proceedings of the 6th international conference on Human-robot interaction
Getting acquainted with a developing robot
HBU'12 Proceedings of the Third international conference on Human Behavior Understanding
Expectation setting and personality attribution in HRI
Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
Therapeutic robots for older adults: investigating the potential of paro
Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
Users' preferences of robots for domestic use
Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
| Hi-index | 0.01 |
Managing user expectations of personal robots becomes particularly challenging when the end-user just wants to know what the robot can do, and neither understands nor cares about its technical specifications. In describing what a robot can do to such an end-user, we explored the questions of (a) whether or not such users would respond to expectation setting about personal robots and, if so, (b) how such expectation setting would influence human-robot interactions and people's perceptions of the robots. Using a 2 (expectation setting: high vs. low) x 2 (robot type: Pleo vs. AIBO) between-participants experiment (N=24), we examined these questions. We found that people's initial beliefs about the robot's capabilities are indeed influenced by expectation setting tactics. Contrary to the hypotheses predicted by the Self-Fulfilling Prophecy and Confirmation Bias, we found that erring on the side of setting expectations lower rather than higher led to less disappointment and more positive appraisals of the robot's competence.