Service value properties for service ecosystems: a reference model and a modeling guideline

  • Authors:

  • Gregor Scheithauer;Stefan Augustin;Guido Wirtz

  • Affiliations:

  • Knowledge Management Group, Munich, Germany and University of Bamberg, Bamberg, Germany;Knowledge Management Group, Munich, Germany;University of Bamberg, Bamberg, Germany

  • Venue:
  • Proceedings of the International Workshop on Enterprises & Organizational Modeling and Simulation
  • Year:
  • 2009

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Abstract

With the rise of service-oriented computing and web service ecosystems, services and their electronic descriptions become crucial to foster significant value propositions toward potential service consumers. While there exist ample technical specifications to describe web services, conceptual approaches are rare. On top of this, an alignment between business models and information technology is lacking. This paper is a step toward this direction in that it offers a reference model to classify service value descriptions depending on their purpose, presents a generic model for service properties, proposes two meta models for conceptual modeling, and finally introduces a modeling guideline.