Identifying the ideal fit between mobile work and mobile work support

Authors:
Yufei Yuan;Norm Archer;Catherine E. Connelly;Wuping Zheng
Affiliations:
DeGroote School of Business, McMaster University, 1280 Main St. W., Ontario, Canada L8S 4M4;DeGroote School of Business, McMaster University, 1280 Main St. W., Ontario, Canada L8S 4M4;DeGroote School of Business, McMaster University, 1280 Main St. W., Ontario, Canada L8S 4M4;DeGroote School of Business, McMaster University, 1280 Main St. W., Ontario, Canada L8S 4M4
Venue:
Information and Management
Year:
2010

Citing 6
Cited 6

An empirical study of mobile commerce in insurance industry: Task-technology fit and individual differences

Decision Support Systems
Understanding the Adoption of Multipurpose Information Appliances: The Case of Mobile Data Services

Information Systems Research
Moderating Effects of Task Type on Wireless Technology Acceptance

Journal of Management Information Systems
Introduction to the Special Issue: Mobile Commerce Applications

International Journal of Electronic Commerce
Success Factors and Impacts of Mobile Business Applications: Results from a Mobile e-Procurement Study

International Journal of Electronic Commerce
What drives mobile commerce?

Information and Management

Impediments to mobile work: an empirical study

International Journal of Mobile Communications
Adaptive mobile web interface: user readiness in context

International Journal of Mobile Communications
An empirical examination of the determinants of mobile purchase

Personal and Ubiquitous Computing
A New Open Door: The Smartphone's Impact on Work-to-Life Conflict, Stress, and Resistance

International Journal of Electronic Commerce
Understanding the effect of flow on user adoption of mobile games

Personal and Ubiquitous Computing
Does a Good Fit between Mobile Work Support Functions and Mobile Sales-Force Worker Tasks Lead to Improved Work Performance?

Journal of Electronic Commerce in Organizations

Quantified Score

Hi-index	0.00

Visualization

Abstract

The rapid growth in the use of wireless communication and portable devices has created a potential for a variety of mobile work support. However, few studies have explored the nature of mobile work, examined the needs for its support, and identified the appropriate support for various kinds of work in mobile contexts. In our study, a mobile task model was proposed and tested, including three dimensions: mobility, location dependency, and time criticality. Four context-related mobile work support functions were examined: location tracking, navigation, notification, and online job dispatching. In the light of task-technology fit theory and attitude/behavioral theory, we proposed a research model for the fit between task characteristics and the four mobile work support functions. The ideal fit was analyzed on the basis of empirical data collected from a sample of mobile knowledge and field workers. Our study resulted in a theoretical contribution to task/technology fit theory in the context of mobile work support, and suggested guidelines for the development and use of mobile work support systems.