A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
User experience (UX): towards an experiential perspective on product quality
Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine
Measuring users' emotional reactions to websites
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Emo+Eval: including emotions in the process of evaluating interactive systems
Proceedings of the 2013 Chilean Conference on Human - Computer Interaction
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To develop simple yet effective methods for eliciting user experience of websites and other interactive technologies, we explored the use of two techniques: an emotional think aloud protocol and an emotion word prompt list (EWPL). A study of four websites with 16 participants found that a retrospective emotional think aloud protocol produced significantly more emotion words than an equivalent concurrent protocol; plus, with on average 40 emotion words per website, it appears an effective technique for eliciting users emotional reactions to websites. Surprisingly, the use of the EWPL did not produce more emotion words per website, but may still help users overcome their difficulties in expressing emotional reactions to websites when unprompted. Further research will explore the use of these methods with other interactive technologies.