Voice-mail diary studies for naturalistic data capture under mobile conditions
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Experience buffers: a socially appropriate, selective archiving tool for evidence-based care
CHI '05 Extended Abstracts on Human Factors in Computing Systems
txt 4 l8r: lowering the burden for diary studies under mobile conditions
CHI '07 Extended Abstracts on Human Factors in Computing Systems
MyExperience: a system for in situ tracing and capturing of user feedback on mobile phones
Proceedings of the 5th international conference on Mobile systems, applications and services
Mobile user experience research: challenges, methods & tools
CHI '09 Extended Abstracts on Human Factors in Computing Systems
In-vehicle technology functional requirements for older drivers
Proceedings of the 1st International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Developing a low-cost driving simulator for the evaluation of in-vehicle technologies
Proceedings of the 1st International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Adaptive and Flexible Smartphone Power Modeling
Mobile Networks and Applications
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This case study describes an Android-based feedback mechanism, created to gain structured input on prototypes of Google Maps Navigation, a mobile GPS navigation system, during real-world usage. We note the challenges faced, common to many mobile projects, and how we addressed them. We describe the user flow for submitting feedback; the resulting feedback report from the team's perspective; our triaging process for the high volume of incoming data; and the results & benefits gleaned from using this system. Learnings and recommendations are provided, to aid mobile teams who may be interested in developing a similar system for their working prototype, particularly if real-world testing is required.