Groupware: some issues and experiences
Communications of the ACM
TRIPs: an integrated intelligent problem-solving assistant
AAAI '98/IAAI '98 Proceedings of the fifteenth national/tenth conference on Artificial intelligence/Innovative applications of artificial intelligence
Ignoring perfect knowledge in-the-world for imperfect knowledge in-the-head
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enhancing CS programming lab courses using collaborative editors
Journal of Computing Sciences in Colleges
Journal of Computing Sciences in Colleges
Intelligent Automation in Collaborative Systems
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
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This paper presents discourse analysis techniques that model the interaction of a small group of users engaged in same-place/different-time interaction. We analyzed data from Vessel World, our experimental testbed, and formulated a modeling technique based on the recurrence of coordination problems and the structure that users create to handle these problems. Subsequent experiments revealed that our original analysis had failed to capture issues with the cognitive load required to maintain common ground. By tracking references users make to both domain and conversational objects, we were able to extract patterns of information access and model the cognitive load incurred to maintain common ground. The improved model of user interaction was successful in explaining systems designed to support interaction.