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Communications of the ACM - Supporting community and building social capital
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Online Communities: Designing Usability and Supporting Socialbilty
Technology in Action
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This paper aims at stimulating further discussion about future work in the realm of "Intelligent Environments of Use" (EoUs). Under concern are Sociable Information Environments. Up to now user interface design has been discussed with regard to standardization or even personalization. User interfaces which push towards sociability will have a new quality which implies a seamless symbiosis between humans, EoUs and the real world. Some examples of "visualizing presence in social cyberspaces" show the importance of sociable user interface to reflect group performance and cohesion. Sociological reasoning to define a conceptual model for sociable interface design is grounded on two sociological concepts; "situated life" and "supply and demand concatenation". The concept of supply and demand concatenation" has to be operationalized by ontologies to be derived from the circumstances of "situated life" in different societal subsystems.