Communications of the ACM
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
The Internet and Health Communication
The Internet and Health Communication
Interaction Design
What's SIGCHI's role in strengthening communities?
CHI '02 Extended Abstracts on Human Factors in Computing Systems
The social contract revised: obligation and responsibility in the information society
Current security management & Ethical issues of information technology
The active lurker: influence of an in-house online community on its outside environment
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Etiquette online: from nice to necessary
Communications of the ACM - Human-computer etiquette
Encouraging participation in virtual communities
Communications of the ACM - Spam and the ongoing battle for the inbox
Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites
Information Systems Research
A Bayesian belief network model of a virtual learning community
International Journal of Web Based Communities
Community-supported collaborative navigation with FoxPeer
International Journal of Web Based Communities
An empirical study of critical mass and online community survival
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Sociable information environments
ERCIM'02 Proceedings of the User interfaces for all 7th international conference on Universal access: theoretical perspectives, practice, and experience
International Journal of Electronic Commerce
| Hi-index | 0.00 |
The terrorist attacks on the World Trade Center and the Pentagon last September shocked us all. Many reached for the telephone to contact loved ones and watched TV or listened to the radio for news in the days directly following the attacks. Others, however, sought support and exchanged information via online communities. In fact, some 30 million Americans---about one-third of all U.S. Internet users---turned to email, mailing lists, instant messaging, chat rooms, and threaded discussion systems [1]. They wrote detailed eyewitness descriptions and tender words of comfort. They engaged in soul-searching debate about why these events occurred, what response was appropriate, and what should be done to avert future atrocities.