Cognitive scales and mental models for inclusive design

Authors:
Umesh Persad;Patrick Langdon;David Brown;P. John Clarkson
Affiliations:
Cambridge Engineering Design Centre, Department of Engineering, Cambridge University, Cambridge, United Kingdom;Cambridge Engineering Design Centre, Department of Engineering, Cambridge University, Cambridge, United Kingdom;Computer Science Dept., Worcester Polytechnic Institute, Worcester, MA;Cambridge Engineering Design Centre, Department of Engineering, Cambridge University, Cambridge, United Kingdom
Venue:
UAHCI'07 Proceedings of the 4th international conference on Universal access in human computer interaction: coping with diversity
Year:
2007

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Abstract

In keeping with a user capability and product demand approach to product assessment, this paper examines the cognitive demands placed on users when interacting with consumer products. The eventual aim is to develop a set of cognitive capability scales that could be used in the analytical evaluation of product interfaces. We explore the dimensions of cognitive capability relevant to product interaction and describe how these may be used to evaluate a given design. Planned work addresses quantitative measurement of cognitive capabilities and predictive validation of capability scales.