Towards an Account of Sensorimotor Knowledge in Inclusive Product Design
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Addressing Diversity. Part I: Held as Part of HCI International 2009
Modelling Product-User Interaction for Inclusive Design
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Addressing Diversity. Part I: Held as Part of HCI International 2009
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Addressing Diversity. Part I: Held as Part of HCI International 2009
Designers, users and a shared understanding of the product: a case study with product designers
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Cognitive aspects of ageing and product interfaces: interface type
UAHCI'07 Proceedings of the 4th international conference on Universal access in human computer interaction: coping with diversity
Cognitive scales and mental models for inclusive design
UAHCI'07 Proceedings of the 4th international conference on Universal access in human computer interaction: coping with diversity
Editorial: Inclusion and interaction: Designing interaction for inclusive populations
Interacting with Computers
Developing a model of cognitive interaction for analytical inclusive design evaluation
Interacting with Computers
Older adults, interface experience and cognitive decline
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
The effects of cognitive ageing on use of complex interfaces
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Evaluating the design, use and learnability of household products for older individuals
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: users diversity - Volume Part II
ACM Transactions on Accessible Computing (TACCESS)
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
Observing learning and conceptual development through novel product interaction
BCS '10 Proceedings of the 24th BCS Interaction Specialist Group Conference
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Improvements in interface design through implicit modeling
UAHCI'13 Proceedings of the 7th international conference on Universal Access in Human-Computer Interaction: design methods, tools, and interaction techniques for eInclusion - Volume Part I
Exploring prior experience and the effects of age on product interaction and learning
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV
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Many products today are laden with a host of features which, for the majority of users, remain unused and often obscure the use of the simple features of use for which the product was devised (Norman in The design of everyday things. Basic Books, 2002; Keates and Clarkson in Countering design exclusion—an introduction to inclusive design. Springer, 2004). Since the cognitive capabilities of the marketed target group are largely not affected by age-related impairment, the intellectual demands of such products are frequently high (Rabbitt in Quart J Exp Psychol 46A(3):385–434, 1993). In addition, the age and technology generation of a product user will colour their expectations of the product interface and affect the range of skills they have available (Docampo in Technology generations handling complex User Interfaces. Ph. D. thesis, 2001). This paper addresses the issue of what features of products make them easy or difficult to learn to use, for the wider population as well as the older user, and whether and in what way individual prior experience affect the learning and use of a product design. To achieve the above, the interactions of users of varying ages and capabilities with two different everyday products were recorded in detail as they performed set tasks. Retrospective verbal protocols were then analysed using a category scheme based on an analysis of types of learning and cognition errors. This data was then compared with users’ performance on individual detailed experience questionnaires and a number of tests of general and specific cognitive capabilities. The principal finding was that similarity of prior experience to the usage situation was the main determinant of performance, although there was also some evidence for a gradual, age-related capability decline. Users of all ages adopted a means-end or trial and error interaction when faced with unfamiliar elements of the interaction. There was a strong technology generation effect such that older users were reluctant or unable to complete the required tasks for a digital camera.