Senior surfers 2.0: a re-examination of the older web user and the dynamic web

Authors:
Ann Chadwick-Dias;Marguerite Bergel;Thomas S. Tullis
Affiliations:
Fidelity Investments, Fidelity eBusiness Design, Boston, MA;Fidelity Investments, Fidelity eBusiness Design, Boston, MA;Fidelity Investments, Fidelity eBusiness Design, Boston, MA
Venue:
UAHCI'07 Proceedings of the 4th international conference on Universal access in human computer interaction: coping with diversity
Year:
2007

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Abstract

Though the Web and those who use it have changed considerably in the last decade, a digital divide between older and younger users persists. Older users still use the Web less than younger users, and more commonly experience significant usability issues when they do. With the emergence of Web 2.0 technologies, we have the ability to close that divide and ensure the Web is universally usable for people of all ages. It requires taking what we know of "senior surfer" requirements and applying them to Web 2.0 interfaces. This paper examines the changing nature of the Web, the Senior Web user, and assesses how Web 2.0 technologies can - but do not yet - improve universal access for everyone. Pilot studies support these hypotheses; future studies are planned to further examine these issues.