“User sensitive inclusive design”— in search of a new paradigm
CUU '00 Proceedings on the 2000 conference on Universal Usability
Proceedings of the 2003 conference on Designing for user experiences
HCI for older and disabled people in the Queen Mother Research Centre at Dundee University, Scotland
CHI '06 Extended Abstracts on Human Factors in Computing Systems
The use of theatre in requirements gathering and usability studies
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Behaviour & Information Technology - Designing Computer Systems for and with Older Users
Requirements gathering with diverse user groups and stakeholders
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UAHCI '09 Proceedings of the 5th International on ConferenceUniversal Access in Human-Computer Interaction. Part II: Intelligent and Ubiquitous Interaction Environments
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Dundee University's School of Computing is researching technology for older users, whose difficulty with technology often exclude them from its benefits. This paper discusses the problems raised in consulting potential users who feel they do not understand technology and are anxious about using it. How should the technologists and designers get over to this clientele the somewhat abstract concepts of 'what might be developed' and how it might affect the users' quality of life? How could they keep the focus of discussion while giving the older people the confidence to be truthful? Experiments made with video and live theatre in consulting with older users, requirements gathering and evaluation of designs are described. This paper addresses: the process of scientific data being transformed into appropriate and useful 'stories' to the satisfaction both of writer and researchers: the role of actors and facilitator: the impact on the 'extreme users' in the audience: and the data thus gained by the researchers.