Task analysis, usability and engagement

Authors:
David Cox
Affiliations:
School of Computing and Communications, Faculty of Technology, Southampton Solent University, Southampton, UK
Venue:
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Year:
2007

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Abstract

Human factors methods such as Hierarchical Task Analysis (HTA) are an important means of improving product usability through user-centred analysis and design. The goal driven nature of HTA is examined in the context of a Human Computer Interaction module in a higher education environment. A study of HTA techniques, exercises, typical errors and engagement is presented in order to determine whether this method promotes learner engagement. The study concludes that it may increase intrinsic motivation and engagement among learners as well as raise awareness of usability.