“User sensitive inclusive design”— in search of a new paradigm
CUU '00 Proceedings on the 2000 conference on Universal Usability
Spoken dialogue technology: enabling the conversational user interface
ACM Computing Surveys (CSUR)
Designing for dynamic diversity: interfaces for older people
Proceedings of the fifth international ACM conference on Assistive technologies
Older adults and the usability of speech interaction
Proceedings of the Latin American conference on Human-computer interaction
Patterns for encapsulating speech interface design solutions for older adults
CUU '03 Proceedings of the 2003 conference on Universal usability
Challenges in adopting speech recognition
Communications of the ACM - Multimodal interfaces that flex, adapt, and persist
Automatic speech recognition and its application to information extraction
ACL '99 Proceedings of the 37th annual meeting of the Association for Computational Linguistics on Computational Linguistics
Cognitive difficulties and access to information systems: an interaction design perspective
ACM SIGACCESS Accessibility and Computing
An empirical study of speech recognition errors in a task-oriented dialogue system
SIGDIAL '01 Proceedings of the Second SIGdial Workshop on Discourse and Dialogue - Volume 16
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In this paper we describe results from our work on adapting speech support in the Opera web browser to disabled users, through using available gross categories of equipment feature (screen presentation and program control) to categorize user and usage characteristics in user profiles. Allocation of users to equipment is based on characteristics of user and equipment, rather than on diagnostic categories. We have combined a number of approaches to investigate how users with different kinds of disabilities may benefit from speech support in the Opera web browser, and how the speech support may be adapted to enhance their utility of this support. After an introduction, we present the method used, the user profiles, and how different types of voice support may be adapted to different (combinations of) profiles. The latter includes both general requirements and suggestions for presentation formats and commands (voice or keyboard) for the profiles. The main conclusions from the work are that the voice support in the version of the Opera web browser that was used in the study is most suitable for people who have reading and writing disorders and that further development of voice support should focus on better adaptation for persons with motor disabilities. Most blind and visually impaired people in Norway already have access to specialized support, and do not need the voice support in Opera.