Guidelines to develop emotional awareness devices from a cultural-perspective: a latin american example

Authors:
Cesar A. Collazos;María Paula González;Andrés Neyem;Christian Sturm
Affiliations:
Group GRIHO, University of Lleida, Lleida, Spain and Department of Systems, Universidad del Cauca, FIET-Sector Tulcan, Popayán, Colombia;Group GRIHO, University of Lleida, Lleida, Spain and VyGLab Laboratory, Computer Science Department, Universidad Nacional del Sur, Bahia Blanca, Argentina;Department of Computer Science, Universidad de Chile, Santiago, Chile;Instituto de Electrónica y Computación, Universidad Tecnológica de la Mixteca, Oaxaca, México
Venue:
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Year:
2007

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Abstract

Interpersonal communication involves more than just words; it involves emotional issues that can be roughly seen as complex organized internal states. Awareness of those states allows human beings to evaluate social information and develop strategic social intelligence. In this setting, developing emotional awareness devices can be successfully achieved under a Cultural Centred Design perspective, as social and cultural features are crucial to ensure an adequate level of emotional awareness. However, cultural-oriented recommendations are not always included to lead the promoting of an adequate emotional awareness in digital and physical devices. To cope with this problem, this paper presents a minimal set of cultural guidelines that should be taken into account to develop emotional awareness devices under Cultural Centred Design. To illustrate the proposal, the development of an extended virtual portrait is discussed by highlighting a cultural viewpoint form a Latin-American perspective.